Terms of Service

TERMS OF SERVICE

These Terms of Service govern access to https://besweetchic.shop/ and purchases made through the store.

By submitting an order, you agree to the terms applicable to that purchase. Mandatory consumer protections remain unaffected.

1. Store Information

Store: besweetchic.shop
Email: info@besweetchic.shop
Telephone: +39 376 290 0466
Address: Via Camillo Benso di Cavour, N. 9, Latina (LT), Italy

2. Products

besweetchic.shop offers fashion products that may include:

• Handbags;
• Fashion accessories;
• Shoes;
• Wedding dresses;
• Formal clothing; and
• Other fashion items displayed on the website.

Availability depends on the products actually listed at the time of purchase.

3. Product Information

Before ordering, review the product description, selected size, colour, materials, measurements, care information and supplied accessories.

Images help illustrate products, although lighting and screen settings may affect colour appearance. This does not remove our responsibility to provide goods that conform to their contractual description.

References to a particular style do not establish a manufacturer affiliation, manufacturing method or place of origin unless specifically stated for the product.

4. Sizing and Fit

Sizes may differ between products. Customers should review the size information shown on the product page rather than assuming that the same labelled size will fit identically across all items.

If you need assistance interpreting available measurements, contact info@besweetchic.shop before ordering.

5. Placing an Order

To place an order:

1. Select the product and available options;
2. Add it to the shopping basket;
3. Review the selected items;
4. Enter accurate billing and delivery details;
5. Select an available payment method;
6. Review the total price; and
7. Submit the order using the final payment action.

You can correct information before submitting the order through the checkout controls.

6. Contract Formation

Submitting an order constitutes an offer to purchase the selected goods.

An automatic order acknowledgement confirms receipt of the order unless it expressly states that the order has been accepted.

The purchase contract is formed when we expressly confirm acceptance or dispatch the goods, unless an earlier communication clearly states that acceptance has occurred.

If we cannot accept an order, we will notify you and promptly release or refund any payment collected.

7. Electronic Contract Information

The order confirmation and relevant contractual information are sent electronically to the email address supplied during checkout.

Customers should retain the confirmation and the policies applicable to the purchase.

8. Prices and Taxes

The product price, applicable taxes, available delivery methods and total payable are displayed before the final order action.

All accepted orders include free standard shipping.

We do not add an undisclosed standard handling charge after checkout.

9. Payment

Available payment methods are displayed during checkout and may depend on the customer’s location and payment provider.

You authorise payment for the order submitted. Payment providers may apply authentication, security and fraud-prevention procedures.

If we do not accept the order, an amount already collected will be released or refunded without undue delay.

10. Availability and Errors

We make reasonable efforts to maintain accurate price and stock information.

Before acceptance, a material pricing, description or availability error may prevent us from accepting the order. We will explain the issue and will not substitute a product or increase the price without your agreement.

After acceptance, any change or cancellation is governed by the contract and applicable law.

11. Delivery

Orders are usually processed within 1–2 business days.

Estimated total delivery is 15–20 calendar days after order placement, including processing.

Our Shipping and Delivery Policy forms part of the customer information concerning delivery.

12. Returns and Withdrawal

Eligible goods benefit from our additional 30-day voluntary return period.

Consumers in the EU generally have a statutory 14-day right of withdrawal for eligible distance purchases.

The Return and Refund Policy explains the conditions, exceptions, return arrangements and refund procedure. Mandatory rights take priority over voluntary conditions.

13. Wedding Dresses and Personalised Goods

Standard wedding dresses remain subject to the normal return and withdrawal rules where eligible.

A product made or materially altered according to the customer’s individual specifications may be excluded from the statutory withdrawal right where the legal conditions are met.

A product will not be treated as customised merely because the customer selected a standard size or colour from options offered to all customers.

14. Legal Guarantee

EU consumers generally benefit from a minimum two-year legal guarantee of conformity.

If goods are defective or do not match their contractual description, remedies may include repair or replacement and, where the legal conditions are met, a price reduction or contract termination and refund.

Any manufacturer’s commercial warranty is additional to statutory rights.

15. Intellectual Property

Website text, photographs, graphics, logos and other content may be protected by intellectual property rights belonging to their respective owners.

Customers may use the website for personal shopping and retain records relating to their purchases. Commercial copying, republication or misleading use requires appropriate permission.

16. Prohibited Uses

You must not:

• Use the store for fraudulent purposes;
• Attempt unauthorised access;
• Introduce malicious software;
• Interfere with website security;
• Misuse another person’s personal or payment information; or
• Use website content unlawfully.

We may take proportionate measures against actual abuse. Restricting an account does not remove rights arising from an accepted purchase.

17. Privacy

Our Privacy Policy explains how personal information is processed.

Accepting these Terms of Service does not, by itself, constitute consent to optional marketing or advertising cookies.

18. Liability

Nothing in these terms excludes or limits liability for:

• Intentional misconduct;
• Gross negligence;
• Death or personal injury where liability cannot lawfully be excluded;
• Fraud;
• Product liability;
• Breach of mandatory consumer rights; or
• Any other liability that cannot legally be excluded.

Any lawful limitation for other claims applies only to the extent permitted by applicable law.

19. Governing Law

These terms are governed by Italian law to the extent a choice of law is permitted.

If you are a consumer residing in another country, this choice does not remove the mandatory consumer protections applicable to you under relevant conflict-of-law rules.

Nothing in these terms requires a consumer to surrender access to a court or forum protected by mandatory law.

20. Complaints

To raise a complaint, email info@besweetchic.shop with your order number, a description of the problem and the resolution requested.

Contacting us directly does not prevent you from seeking assistance from a consumer authority or using another lawful remedy.

21. Changes to These Terms

We may update these terms for future purchases. Publishing a revised version does not retroactively change an order already accepted.

22. Contact

Store: besweetchic.shop
Website: https://besweetchic.shop/
Email: info@besweetchic.shop
Telephone: +39 376 290 0466
Address: Via Camillo Benso di Cavour, N. 9, Latina (LT), Italy