Shipping and Delivery Policy

SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy applies to purchases made through https://besweetchic.shop/.

1. Free Standard Shipping

besweetchic.shop provides free standard shipping on all accepted orders, without a minimum purchase amount.

The standard delivery charge is zero. We do not add a separate standard handling or packaging charge after checkout.

If an optional premium shipping method is offered, its price will be displayed before you select it.

2. Order Processing Time

Orders are normally processed within 1–2 business days after:

• The order has been placed;
• Payment has been authorised; and
• Complete delivery information has been provided.

Business days are Monday through Friday, excluding applicable public holidays.

Processing includes reviewing the order, preparing the products, completing reasonable verification and packaging the parcel.

3. Estimated Total Delivery Time

Our estimated total delivery time is:

15–20 calendar days from the date the order is placed.

This estimate includes the usual 1–2-business-day processing period. It is not an additional 15–20 days after processing.

If a different delivery period is clearly displayed and agreed for a particular product or order, that specific commitment takes priority.

4. Order Confirmation

After placing an order, you will receive an acknowledgement at the email address supplied during checkout.

Please review:

• The products ordered;
• Size and colour selections;
• Delivery address; and
• Contact information.

If you identify an error, contact info@besweetchic.shop promptly.

5. Dispatch and Tracking

When tracking is supported by the selected shipping service, we will send a tracking reference after dispatch.

Tracking may take time to display the first carrier scan. Creation of a shipping label does not necessarily mean that the carrier has already received the parcel.

If tracking does not show meaningful progress for an extended period, contact us for assistance.

6. Multiple Shipments

Products from the same order may be sent in separate parcels where fulfilment requires it.

Customers are not charged additional standard shipping fees when we divide an order into multiple shipments. Separate tracking references will be provided when available.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient name;
• Street and building number;
• Apartment or unit details where applicable;
• City;
• Province, region or state;
• Postal code; and
• Country.

Contact us immediately if you need to request a correction. Address changes may not be possible after dispatch.

8. Incorrect Addresses and Redelivery

If incorrect or incomplete details supplied by the customer cause a failed delivery or return to sender, we will discuss the available options.

We may request reasonable actual redelivery costs where permitted by applicable law and agreed with the customer. We do not impose an automatic penalty or retain the full order payment without considering the applicable rights.

If the addressing error was caused by us, we bear the appropriate correction and redelivery costs.

9. Delivery Attempts

A carrier may:

• Attempt another delivery;
• Leave a delivery notice;
• Request updated instructions; or
• Hold a parcel at an authorised collection point.

Please respond promptly to legitimate carrier notices. Failure to collect a parcel does not automatically communicate a legal withdrawal from the purchase. If you wish to cancel or withdraw, tell us clearly.

10. Delivery Delays

Peak seasons, public holidays, severe weather, transport disruption, customs procedures and carrier capacity can affect delivery.

If your order exceeds the estimated delivery period, contact info@besweetchic.shop. We will investigate and provide the relevant information available to us.

An estimate does not permit indefinite delay. Rights available under applicable consumer law remain unaffected.

11. Duties, VAT and Unexpected Charges

Prices and applicable charges should be disclosed during checkout.

We do not use this policy to impose undisclosed customs duties, brokerage charges or import fees after purchase. If a carrier requests a charge that was not disclosed and agreed before checkout, contact us before paying where reasonably possible.

12. Lost Parcels

If tracking shows delivery but you cannot locate the parcel:

• Check with the designated recipient;
• Review any legitimate carrier notice;
• Check the agreed safe-delivery location, if one was authorised; and
• Contact us with your order and tracking number.

We will investigate with the carrier. A delivery scan is not automatically treated as conclusive evidence in every dispute.

If a parcel is lost before valid delivery, we will provide the remedy required under the purchase agreement and applicable law.

13. Damaged Parcels

If an item arrives damaged, retain the packaging where reasonably possible and email info@besweetchic.shop.

Include your order number and a description of the issue. Photographs may help our investigation but are not an absolute requirement for a valid statutory claim.

14. Risk During Transportation

For consumer orders, the risk of accidental loss or damage generally remains with the seller until the customer or a third party designated by the customer, other than the carrier, physically receives the goods, subject to applicable legal exceptions.

15. Cancellation and Non-Delivery

Contact us promptly if you wish to cancel an order before dispatch.

If the agreed delivery obligation is not met, consumers retain the rights provided by applicable law, which may include granting an additional reasonable period and cancelling the contract if delivery still does not occur.

16. Returns

Eligible goods may be requested for return within 30 calendar days after delivery.

Please contact us before returning a parcel so that we can provide the correct destination and instructions. We provide a standard prepaid return method for eligible returns and do not charge a restocking fee.

17. Contact

Store: besweetchic.shop
Website: https://besweetchic.shop/
Email: info@besweetchic.shop
Telephone: +39 376 290 0466
Address: Via Camillo Benso di Cavour, N. 9, Latina (LT), Italy