Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how besweetchic.shop collects, uses, shares, stores and protects personal information when you visit https://besweetchic.shop/, place an order, create an account, contact customer service or otherwise interact with our store.

1. Data Controller and Contact Details

For personal data processed for the purposes determined by this store, the data controller can be contacted at:

Store: besweetchic.shop
Email: info@besweetchic.shop
Telephone: +39 376 290 0466
Address: Via Camillo Benso di Cavour, N. 9, Latina (LT), Italy

Privacy enquiries and requests should be sent to info@besweetchic.shop.

2. Personal Data We Collect

Depending on how you use our store, we may collect:

• Your name;
• Email address;
• Billing and delivery address;
• Telephone number;
• Products, sizes, colours and quantities ordered;
• Order number and purchase history;
• Payment status and limited transaction information;
• Account information and preferences;
• Customer service messages;
• Return and refund information;
• Reviews or content you submit;
• IP address;
• Browser and device information;
• Language and approximate location;
• Pages viewed and interactions with the store;
• Cookie and consent preferences; and
• Fraud-prevention and security information.

We do not ask customers to email full payment card numbers, card security codes or passwords.

3. How We Collect Information

We collect information:

• Directly from you when you place an order or contact us;
• Automatically through the website and necessary technologies;
• From Shopify, payment providers and fraud-prevention services;
• From carriers and fulfilment providers;
• From customer service providers; and
• From analytics or advertising services where these are lawfully enabled.

4. Why We Process Personal Data

We may process personal data to:

• Display and operate our website;
• Provide product and sizing information;
• Process and fulfil orders;
• Confirm payments;
• Arrange shipping and delivery;
• Handle returns, exchanges and refunds;
• Communicate about your purchase;
• Provide customer service;
• Detect and prevent fraud;
• Maintain website security;
• Meet accounting, taxation and legal obligations;
• Establish, exercise or defend legal claims;
• Improve our services; and
• Send marketing communications where legally permitted.

5. Legal Bases Under the GDPR

Where the GDPR applies, we rely on one or more of the following legal bases:

Performance of a contract: Processing necessary to accept, fulfil and administer your order.

Legal obligation: Processing required for accounting, taxation, consumer protection or other legal duties.

Legitimate interests: Proportionate processing needed to prevent fraud, secure the website, improve operations or defend legal rights, provided your interests and fundamental rights do not override those interests.

Consent: Optional marketing, advertising or analytics activities where consent is legally required.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

6. Shopify

Our online store is hosted through Shopify. Shopify provides the ecommerce platform that allows us to display products, process orders and operate checkout.

Depending on the service, Shopify may process personal data on our behalf or for its own independently determined purposes. Shopify’s privacy information is available at:

https://www.shopify.com/legal/privacy

Using Shopify does not make Shopify the seller of products offered by besweetchic.shop.

7. Payments

Payment information is processed by the payment provider selected at checkout. We may receive transaction identifiers, payment status, payment method type and fraud-screening results.

Payment providers process information according to their own privacy notices and security procedures. The payment methods actually available are those displayed during checkout.

8. Delivery and Fulfilment

We share necessary information with delivery and fulfilment providers to prepare and transport your order. This may include your name, address, telephone number, email address, parcel information and delivery instructions.

Providers should receive only the information appropriate to their task.

9. Cookies and Similar Technologies

Cookies and similar technologies may be used to:

• Maintain the shopping basket;
• Support checkout;
• Authenticate users;
• Protect the website;
• Remember preferences;
• Measure website performance; and
• Support optional advertising or personalisation.

Technologies strictly necessary to provide a service requested by you may operate without optional consent where permitted by law.

Optional analytics, advertising or personalisation technologies are used only after obtaining consent where consent is required. You can manage available preferences through the store’s cookie settings.

Browser settings can also block or delete cookies, although blocking necessary cookies may interfere with basket or checkout functionality.

10. Marketing Communications

If you subscribe to marketing, we may send information about products, promotions and store updates.

You can unsubscribe by using the link in a marketing email or by contacting info@besweetchic.shop. Withdrawing from marketing does not stop operational communications about an existing order, delivery, return or refund.

11. Sharing Personal Data

We may share relevant information with:

• Shopify;
• Payment processors;
• Carriers and fulfilment providers;
• Customer support and email providers;
• Website hosting and security providers;
• Analytics or advertising providers where lawfully enabled;
• Accountants, legal advisers and professional consultants; and
• Public authorities where disclosure is legally required.

We do not sell personal information merely because a customer places an order.

12. International Transfers

Some providers may process personal data outside Italy or the European Economic Area.

Where personal data is transferred to a country without an applicable adequacy decision, the transfer must rely on an appropriate legal safeguard, such as European Commission Standard Contractual Clauses, together with any necessary supplementary measures.

You may contact us for information about safeguards relevant to your data.

13. Data Retention

We retain personal data for as long as reasonably necessary for the purposes described and to comply with applicable legal obligations.

Order and transaction records may be retained for the period required by tax and accounting law. Customer service and complaint records may be kept while the issue remains active and afterwards where reasonably necessary for legal claims.

Marketing information is retained until consent is withdrawn or the information is no longer needed. Limited suppression information may remain to ensure an unsubscribe request continues to be respected.

14. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal data against accidental loss, unlawful disclosure, alteration and unauthorised access.

No online service can guarantee absolute security. If you believe your account or order information has been compromised, contact info@besweetchic.shop promptly.

15. Your Rights

Subject to the GDPR and applicable conditions, you may have the right to:

• Obtain information about processing;
• Request access to personal data;
• Correct inaccurate information;
• Request deletion;
• Restrict processing;
• Object to processing based on legitimate interests;
• Object to direct marketing;
• Withdraw consent;
• Receive eligible data in a portable format; and
• Lodge a complaint with a competent supervisory authority.

You may submit a request to info@besweetchic.shop. We may request proportionate information to verify your identity.

16. Italian Supervisory Authority

You may lodge a complaint with the Italian Data Protection Authority:

Garante per la protezione dei dati personali
Website: https://www.garanteprivacy.it/

You do not need to surrender your right to complain in order to receive assistance from us.

17. Children’s Privacy

Our store is not directed to children who lack the legal capacity or necessary parental authorisation to place an order. We do not knowingly seek children’s personal data for optional marketing.

18. Changes to This Policy

We may update this Privacy Policy to reflect actual changes in our services or legal requirements. An updated policy does not, by itself, create consent for a new purpose where consent is required.

19. Contact

Store: besweetchic.shop
Website: https://besweetchic.shop/
Email: info@besweetchic.shop
Telephone: +39 376 290 0466
Address: Via Camillo Benso di Cavour, N. 9, Latina (LT), Italy